Refund policy

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Shannonpezzetta@gmail.com. Please note that returns will need to be sent to the following address: 11054 Ventura blvd pmb 185, studio city CA 91604 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Shannonpezzetta@gmail.com.

Damages and issues
Please inspect your order upon delivery. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at shannonpezzetta@gmail.com and include photos of the product, its original packaging, and the shipping box so we can evaluate the issue.
All returns are subject to inspection upon receipt. Refunds may be denied if the damage is determined to have occurred after delivery or if the product shows signs of use, misuse, or handling inconsistent with shipping damage.
To qualify for a refund, books must be unused, unmarked, undamaged, and returned in their original packaging in resalable condition. Books that have been written in, drawn in, marked, bent, scratched, stained, damaged, or otherwise used are not eligible for a return or refund.

Exceptions / non-returnable items
Because Muse Book PEZZETTA is a printed publication, we cannot accept returns on books that have been used, written in, drawn in, marked, damaged after delivery, or altered in any way.

European Union 14 day cooling off period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
To qualify for a refund, the book must be returned in unused, unmarked, undamaged, and resalable condition, in its original packaging, and with proof of purchase.
Books that have been written in, drawn in, marked, bent, scratched, stained, damaged, or otherwise used or altered are not eligible for a return or refund, even if the return request is made within the applicable cooling-off period.

Refunds
Once we receive your return, we will inspect it to verify that it meets our return eligibility requirements.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Refunds will not be issued for books that show any signs of use or handling beyond normal inspection, including books that have been written in, drawn in, marked, bent, scratched, stained, damaged, or returned without their original packaging.
If your return does not meet these requirements, it will be returned to you at your expense.
If you have any questions regarding your refund, please contact ShannonPezzetta@gmail.com.